When I posted about Empirical Evidence and finding a Troubleshooting Methodology, I talked about implementing a solution just because it seemed to work. This can manifest itself in different ways. Some are alright and harmless (what your shotgun hit happened to be the right fix) and some can be dangerous and hide the real problem. … Read more
Or how I learned to stop asking so much and start trying… Empirical, as defined by Webster: 1.) originating in or based on observation or experience 2.) relying on experience or observation alone often without due regard for system and theory 3.)capable of being verified or disproved by observation or experiment. I think empirical thought … Read more
Interesting Issue Today/Yesterday – A query was using a linked server to grab data from DB2 via an ODBC connection. Normal execution time is about 15 minutes. This had run on for at least 7 hours when it was decided to kill it, appeared to be doing nothing but causing blocks (due to Intent Shared … Read more
What is a troubleshooting methodology? A lot of the technical problems I encounter with clients or in various roles are not really the fault of the technology at hand. They are either the result of rushed work, apathetic work or botched troubleshooting. Before talking about what troubleshooting is, let’s talk about what it is not. … Read more